Introduction
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Amazon bills as “a service for building conversational interfaces into any application using voice and text.”
This is a pretty good way of thinking about what a chatbot really is, an interface. With a chatbot, or conversational interface, we can allow people to arrive at those ends using natural language instead of an interface that might be constructed out of buttons and form fields.
However, the metaphor of the interface is pretty apt here, as we are still essentially inputing data by talking or typing and getting data back from some backend service.
It is simple, easy to deploy.
Don’t have to do heavy lifting of NLP, Deep Learning and Machine Learning
Cost effective.
Different input output formats(text and speech).
