Intents

A chatbot is a set of responses that it gives to a certain message. These are stored in Intents which are like talking points.

Create a new intent by clicking “Create Intent” or click on the + next to Intents on the menu at the left of the page. A menu will pop up and we want to choose “Create intent” again. We have to name the intent so call it something like WhatProblemYouHave.

Add the following options to your intent:

1. Sample Utterances: add these to the list of sample utterances so the bot recognizes similar phrases (each entry on a separate line)

I need your help

I need to open a help desk ticket

I need assistance

I'd like to open a ticket

Lambda initialization and validation (leave unchecked)

1. Fulfillment: choose "Return parameters to client" for now

2. Confirmation prompt:

   Are you sure you want to open a Ticket?

   to confirm and

   Nothing this time , it was a pleasure to help you.

   to cancel.

When everything is entered, choose "Save Intent" at the bottom.