# Slot Types

In the upper left hand corner, select the "+" next to "Slot Type" to add new slots to your account.

![](https://2584478218-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lj1MxDYsQo4iEoG23Vv%2F-Lj1N-J4O06F9x_IfBZw%2F-Lj1NVmG2AnYhlDrHccD%2F2018-06-12_15h54_07.png?generation=1562334341894321\&alt=media)

Add the following Slot types (each value should be a separate entry). Although they are saved with the AWS Account, ***Slot Types will only show up in the list on the left when they are associated in the next step.***

Custom Slot

| Slot type name    | Description               | Values                                                  |
| ----------------- | ------------------------- | ------------------------------------------------------- |
| TicketSubjectType | Available ticket subjects | IT Support; Marketing Assistance; Sales assistance; etc |
| TicketProductType |                           | Virtual Server; Reporting Tool; VPN                     |
| SubjectLineType   |                           |                                                         |
| TicketText        |                           |                                                         |

Default Slot

*AMAZON.US\_City*

and

*AMAZON.EmailAddress*

## Add Slots to the Intent

Navigate back to the intent page of your cafeOrderBeverageIntent, locate "Slots" midway down the page.

Add the following entries to the list of Slots, choosing the Slot Types created above. Click "Save Intent".

| Required | Name          | Slot type           | Promt                                                                              |
| -------- | ------------- | ------------------- | ---------------------------------------------------------------------------------- |
| Yes      | SubjectLine   | SubjectLineType     | Hi there, which ticket tittle should i use?                                        |
| Yes      | TicketSubject | TicketSubjectType   | In which category should I  \`open the ticket                                      |
| Yes      | TicketProduct | TicketProductType   | Which product from {TicketSubject} you want?                                       |
| Yes      | Text          | TicketText          | What's the message you'd like to foward to support                                 |
| No       | City          | AMAZON.US\_CITY     | We're almost done. Could you tell me in wich city you are?                         |
| Yes      | Email         | AMAZON.EmailAddress | I'll make sure to have someone near you can you. Can you share with me your email? |